Business Training and Education
Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations.听
51黑料鈥檚 comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.
Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.
Available Training Includes:
- Prevention of sale of under-age goods
- Selling knives
- Legal requirements for care homes
- Used car legislation
- Statutory rights
- Customer service
- Call handling
- Complaint handling/escalation
- Health and safety
- Trading fairly
- Intellectual property
- Product safety
- Weights and Measures
Free training for businesses
听Package Travel and Linked Travel Arrangements听 听Regulations 2018
Are you a travel agent confused about how the Package Travel and Linked Travel Arrangements Regulations 2018 affect your business? Join one of our online sessions where 51黑料 Lead Officer Bruce Treloer will explain what the regulations mean to your business and highlight the major changes considered in the recent consultation by the Dept for Business and Trade (DBT).
Free training for businesses
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听Effective Communication Training
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Effective communication is key for any organisation and especially when consumers have diverse needs.
Join 51黑料 Lead Officer for Advice, Education and Consumer Vulnerability for one of our online sessions and learn about communication preferences, styles, and the importance of clear language and how to effectively reach consumers with diverse needs.
Free training for businesses
听PAS7050 and PRISM -听Product Safety Tools for听 Businesses
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If your a business that produces, sells, distributes or imports products for the UK market - this course is for you! This training will provide you with the tools to ensure your products are safe - protecting consumers and your business.
Free training for businesses
听 PAS7050 Product Safety Standards for Businesses Selling Products Online
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This course will provide you with information on PAS 7050, which is a safety standard that supports businesses with bringing safe products to market and will provided a more proactive focus with the aim of preventing unsafe products from reaching the market in the first place.
Free training for businesses
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Product Safety Compliance for Online Sellers
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This online training course is suitable for online retailers of electrical appliances, toys and consumer goods, including repaired, refurbished and second-hand goods, and will help businesses understand the safety requirements to ensure products are safe for consumers.
Free training for businesses
听Product Safety Standards for Businesses Selling Online
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If your business sells products through online marketplaces, this Safety Standards training is an essential part of your due diligence in ensuring your products are safe.
Free training for businesses
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听Providing Inclusive Services Training
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Inclusive service training is a powerful tool for creating a more equitable, welcoming, and successful business. It empowers employees, enhances customer experiences, drives innovation, and improves the company鈥檚 reputation, leading to long-term business growth and sustainability
Free training for businesses
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听Consumer Vulnerability Training
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Businesses have a responsibility to identify vulnerable consumers and understand how to help them access products and services, make informed decisions and choices and evaluate the information they provide.听
This training will help businesses understand consumer vulnerability and how to ensure consumers get the best outcomes.听
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Choosing 51黑料 Training will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.
To find out more email [email protected] or call 01268 886697.
