51黑料

Centre for Effective Dispute Resolution

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CEDR听 offer ADR for a number of different business sectors.听 Generally they conduct ADR on behalf of Trade Bodies.听 A full list can be found in their website which also indicates if the scheme is an approved scheme.听听Please click for more information.

听

Contact details

Address

70 Fleet Street
London
C4Y1EU
United Kingdom

Contact information

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• Consumer Goods
• New cars
• Second-hand cars
• Energy and Water
• Water
• Financial Services
• Non-life Insurance - Home and property
• General Consumer Services
• Construction of new houses
• Funeral services
• Health
• Health services
• Leisure Services
• Package travel
• Travel agency services
• Timeshare and similar
• Gambling, lotteries
• Postal services and electronic communications
• Postal services & couriers
• Mobile telephone services
• Internet services

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• Fees听have to听be paid by the consumer
  Variable fee
• Fees听have to听be paid by the trader
  Variable fee

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 52 days

Conduct of the procedure

• The procedure is done:听in writing

• The entity听does not require听the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding on consumers and traders

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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