Centre for Effective Dispute Resolution Airlines - CEDR
CEDR covers any flight that departs or arrives in the United Kingdom by an airline that subscribes to CEDR鈥檚 ADR scheme. Please click for a list of airports and airlines that are covered. This process is free for consumers.
Contact details
Address
70 Fleet Street
London, EC4Y 1EU
United Kingdom
Contact information
Email address: [email protected]
Website: Phone: 02075366099
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Transport services
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Airlines
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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Fees have to be paid by the consumer
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Variable fee
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Fees have to be paid by the trader
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Fixed fee
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听You will be asked to provide authorisation for a payment of 拢25 at time of application but if your claim is successful the adjudication is free and you will receive 100% of the compensation directed by the adjudicator. The only other cost to you is in preparing and submitting your application, for example, photocopying and postage.
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听All claims with an element that relates to disability rights will be exempt from the 拢25 charge if the claim is not successful.听
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
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The procedure is binding upon agreement by one or both parties
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The value of the claim is below or above the required threshold
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
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Dealing with the dispute will seriously affect the functioning of the dispute resolution body
听
