Dispute Resolution Ombudsman Limited
This is a member鈥檚 scheme. Their members are required to engage in the ADR process. For consumers there is no fee for the ADR process. For a list of our members please click .
Contact details
Address
Premier House
1st Floor
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
听
Contact information
Email address: [email protected]
Website: Phone: 0333 241 3209
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Food - Fruit and vegetables
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Food - Meat
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Food - Bread and Cereals
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Food - Health food and nutrients
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Food - Other
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Non-alcoholic beverages
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Alcoholic beverages
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Tobacco
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Clothing (including tailor-made goods) and footwear
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House maintenance and improvement goods
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Furnishings
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Large domestic household appliances (including vacuum cleaners and microwaves)
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Small domestic household appliances (including coffee machines and food- processing appliances)
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Electronic goods (non-ICT/recreational)
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Information and communication technology (ICT) goods
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Leisure goods (sports equipment, musical instruments, etc)
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New cars
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Second-hand cars
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Other personal transport
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Spares and accessories for vehicles and other means of personal transport
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Fuels and lubricants for vehicles and other means of personal transport
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Books, magazines, newspapers, stationery (excluding postal delivery)
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Pets and pet goods
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Electrical appliances for personal care
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Cosmetics and toiletries for personal care
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Jewellery, silverware, clocks, watches and accessories
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Baby and child care articles
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Cleaning and maintenance products, articles for cleaning and non-durable household articles
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Other
- Language, driving instruction and private courses
- other
- Water
- Other energy sources
- Financial services - other
- General Consumer Services
- Real Estate Services
- Construction of new houses
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House maintenance and improvement services
- House removal and storage
- Personal care services
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House cleaning services
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Cleaning, repair and hiring of clothing and footwear
- Support, research and intermediary serices
- Maintenance and repair of vehicles and other transport
- Legal services and Accountancy
- Funeral services
- Child Care
- Pet services
- Other
- Prescribed mediaction
- Health services
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Leisure Services
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Hotels and other holiday accommodation
- Package travel
- Travel agency services
- Timeshare and similar
- Restaurants and bars
- Cultural and entertainment services
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Other leisure services
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Other
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Other (Includes both goods and services)
- Postal services and couriers
- Television services
- Other communication services
- Transport Services
- Tram, bus, metro and underground
- Railways
- Airlines
- Taxi
- Sea, river, other water transport
- Transport infrastructure Services
- Rental services
- other
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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Variable fee
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 90 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
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The procedure is binding upon agreement by one or both parties
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
