eCogra
Offering player protection, fair gaming and responsible conduct amongst the gambling sector.听 For a list of approved members please click .
听
Contact details
Address
2/F Berkeley Square House听
Berkeley Square听
London听
W1J 6BD听
United Kingdom听
Contact information
Website:听https://ecogra.org/srs/index.php
E-Mail: info @ecogra.org
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Leisure Services
- Gambling, Lotteries
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- Fees have to be paid by the trader (fixed fee)
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 34 days.
Conduct of the procedure
- The procedure is done:听in writing
-
The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on the trader
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterall
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
