European Car Rental Conciliation Service (ECRCS)
ECRCS help consumers with unresolved complaints concerning cross border rentals within Europe. This is a free service for consumers. The car rental companies that participate can be found
Contact details
Address
Badminton Court
Amersham, HP70DD
United Kingdom聽
Contact information
Email address: [email protected]
Website: Phone: 01494434747
Type or sector of disputes
The entity is competent for disputes in the following sectors
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Transport services
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Rental services
The entity is competent for disputes initiated by
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Consumers against traders (C2B)
The entity is competent for disputes against traders established in
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Austria
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Belgium
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Bulgaria
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Estonia
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Finland
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France
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Germany
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Greece
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Hungary
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Iceland
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Ireland
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Italy
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Latvia
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Liechtenstein
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Lithuania
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Luxembourg
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Malta
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Netherlands
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Norway
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Poland
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Portugal
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Romania
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Slovakia
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Slovenia
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Spain
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Sweden
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United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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Fees have to be paid by the trader
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The fee for the trader is a fixed fee of 拢50 per case
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 18 days
Conduct of the procedure
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The procedure is done: in writing
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The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
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The procedure is binding on traders
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
