Financial Ombudsman Service Limited
Contact details
Email address:
Website:
Phone
08000234567
Address
Exchange Tower
London, E149SR
United Kingdom
听
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Investments, pensions and securities
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Non-life Insurance - Travel
- Non-life Insurance - Health, accident and other
- Insurance - Life
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
Language(s)
The entity is handling the procedure in the following languages:
- Bulgarian
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Greek
- Hungarian
- Icelandic
- Italian
- Latvian
- Lithuanian
- Maltese
- Norwegian
- Polish
- Portuguese
- Romanian
- Slovak
- Slovenian
- Spanish
- Swedish
Average length of the procedure (in days or months)
- The procedure has an average length of 34 days
Conduct of the procedure
- The procedure is done:听in writing , orally
- The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding
Grounds for refusal
- The dispute is frivolous or vexatious
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
