Independent Football Ombudsman
The IFO deals with complaints from supporters as customers.听 These include the availability, price and refunds of match tickets. Merchandise, service failures and fines or penalties imposed on supporters of clubs. This is a free service for the consumer.
Contact details
Address
Premier House 1 - 5 Argyle Way Stevenage Hertfordshire SG1 2AD
Contact information
Email address: [email protected]
Website: Phone:听0330 165 4223
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Leisure Services
- Services related to sports and hobbies
- Cultural and entertainment services
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
- No fees have to be paid by the trader
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of 60 days
Conduct of the procedure
- The procedure is done:听in writing , orally
- The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
