Hair & Beauty Mediation
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听
Contact details
Address
One Abbey Court
Fraser Rd
Priory Business Park
Bedford
MK44 3WH
United Kingdom
Contact information
Type or sector of disputes
The entity is competent for disputes in the following sectors
听
- General Consumer services
- Personal care services
The entity is competent for disputes initiated by
- Consumers against traders听(C2B)
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
- Fees听have to听be paid by the consumer
- Fixed fee
- Fees听have to听be paid by the trader
- Fixed fee 拢12 (including VAT) to consumers, refundable if the trader refuses to engage with ADR 拢30 (including VAT)
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- The procedure has an average length of听70 days
Conduct of the procedure
- The procedure is done:听in writing
- The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is听non binding.
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
