South Yorkshire Trading Standards
South Yorkshire Trading Standards Services' (SYTSS) Alternative Dispute Resolution scheme is available to consumers who are in dispute with a business in relation to goods or services they have bought.
For more information and to find members of the scheme please click
听
Contact details
Address
Civic Offices
Waterdale
Doncaster
DN1 3BU
United Kingdom
Contact information
Email address: [email protected]
Website: Phone: 01302 737573
Type or sector of disputes
The entity is competent for disputes in the following sectors
-
Consumer Goods
-
New cars
-
Second-hand cars
-
Spares and accessories for vehicles and other means of personal transport
-
General Consumer Services
-
Maintenance and repair of vehicles and other transport
听
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
-
No fees have to be paid by the consumer
-
Fees have to be paid by the trader
-
Fixed fee
-
听For businesses the cost is 拢250 + VAT if the case is resolved at Stage 1 (mediation) and a further 拢250 + VAT if it progresses to Stage 2 (adjudication) if required
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
-
The procedure has an average length of 30 days
Conduct of the procedure
-
The procedure is done: in writing, orally
-
The entity does not require the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on traders
Grounds for refusal
-
The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
-
The dispute is frivolous or vexatious
-
The complaint is being or has previously been considered by another dispute resolution body or by a court
-
The value of the claim is below or above the required threshold
-
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
-
Dealing with the dispute will seriously affect the functioning of the dispute resolution body
