The Dispute Service
The Dispute Service
Contact details
Address
West Wing
First Floor, The Maylands Building
200 Maylands Avenue
Hemel Hempstead
HP2 7TG
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Contact information
0300 037 1000
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Type or sector of disputes
The entity is competent for disputes in the following sectors
- Real Estate Services
The entity is competent for disputes initiated by
- Consumers
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fee to the consumer
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
Conduct of the procedure
- In writing
Outcome of the procedure
- Binding on both parties
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
