Utilities ADR
Utilities ADR (a trading name of Consumer Dispute Resolution Limited (CDRL) is an independent organisation and an authorised ADR provider. It provides consumers with independent redress of complaints relating to consumers rights when they use the services of a utilities provider in the unregulated sector. This service is free for consumers.
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Contact details
Address
12 Walker Avenue,
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW
Contact information
Website: www.utilitiesadr.co.uk
E Mail: [email protected]
Tel: 0203 5408063
Type or sector of disputes
The entity is competent for disputes in the following sectors
- Utilities in the unregulated sector.
听
The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
- No fees have to be paid by the consumer
Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
- the average length of the procedure is 60 days
Conduct of the procedure
- The procedure is done:听in writing
-
The entity听does not require听the physical presence of the parties and/or of their representative
Outcome of the procedure
- The procedure is binding on consumers and traders
Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilateral
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
