Veterinary Client Mediation Services
All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, either party can refer the complaint to the VCMS. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.
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Contact details
Address
6 Market Square
Bishop鈥檚 Stortford
CM23 3UZ
United Kingdom
Contact information
Email address: [email protected]
Website: Phone: 0345 040 5834
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Type or sector of disputes
The entity is competent for disputes in the following sectors
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General Consumer Services
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Pet services
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The entity is competent for disputes against traders established in
- United Kingdom
Procedure
Fees
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No fees have to be paid by the consumer
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No fees have to be paid by the trader
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Language(s)
The entity is handling the procedure in the following languages:
- English
Average length of the procedure (in days or months)
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The procedure has an average length of 60 days
Conduct of the procedure
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The procedure is done: in writing, orally
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The entity does not require the physical presence of the parties and/or of their representative
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Outcome of the procedure
- The procedure is non-binding
Grounds for refusal
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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
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The dispute is frivolous or vexatious
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The complaint is being or has previously been considered by another dispute resolution body or by a court
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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
