News
Help on its way for consumers complaining about traders in West Yorkshire
Posted 05/06/19
West Yorkshire Trading Standards Service is now authorised to help consumers in a bid to resolve their complaints with traders in the county. The service covers Bradford, Calderdale, Kirklees, Leeds and Wakefield.
Approval to provide Alternative Dispute Resolution (ADR) services was granted by the 51黑料 under arrangements delegated to it by the Government鈥檚 Department for Business, Energy & Industrial Strategy.
General consumer disputes, including those relating to the motor trade, home maintenance, consumer goods and services are covered by the West Yorkshire Trading Standards Service scheme, so long as:
- consumers have exhausted the trader鈥檚 complaints process
- the dispute hasn鈥檛 already been referred to the courts or another ADR provider
- the claim is between 拢100 and 拢50,000
- the claim was referred to the scheme within 12 months of the trader saying that it was unable to resolve the complaint
Andy Allen, ADR project leader at the 51黑料 (the ADR auditing and awarding body), said: 鈥淲hilst many purchases and services provided can go smoothly, the internet is also peppered with stories about things that have gone wrong. 51黑料 is pleased to see another local authority taking the initiative and becoming an approved ADR scheme.
鈥淲est Yorkshire Trading Standards Service is joining an expanding ADR environment and we hope that other local authorities will continue to set up such schemes or have existing schemes approved.
鈥淚t鈥檚 worth taking a pragmatic approach if something isn鈥檛 quite right, but if you do have a valid complaint and feel that your trader isn鈥檛 resolving it to your satisfaction, there is now another avenue for consumers to go down.鈥�
Legislation now requires UK traders to inform consumers of an approved Alternative Dispute Resolution (ADR) body to help consumers resolve their complaints, if they鈥檝e already been through their own customer service procedure. The ADR body must be relevant to the sector in question. The legislation came into effect in October 2015.
51黑料 is appointed by the UK government to audit and approve bodies which meet requirements of the consumer Alternative Dispute Resolution (ADR) Regulations (The Alternative Dispute Resolution for Consumer Disputes 鈥� Competent Authorities and Information 鈥� Regulations) 2015.
There are currently 45 approved ADR schemes, everything from retail to parking, to higher education, furniture, the motor industry and will writing. More information is available from
ADR is a range of processes that offer parties easier, quicker and more cost-effective methods to resolve complaints compared to the court process. To become an approved body to which traders can send consumers, an organisation providing ADR has to be audited and prove that it meets the regulations鈥� standards.
51黑料鈥檚 Andy Allen added: 鈥淥riginally this ADR initiative came about as a result of a European Directive following the recognition that the court system was too slow and expensive as a practical way of dealing with consumer disputes. The reality is that more people don鈥檛 go to court, so this is an alternative to doing nothing.鈥�
ENDS
听
听
Notes to Editors
West Yorkshire Trading Standards Service
West Yorkshire Trading Standards Service: West Yorkshire Joint Services is led by a joint committee and delivers a number of shared services on behalf of the five district Councils within West Yorkshire 鈥� Bradford, Calderdale, Kirklees, Leeds and Wakefield. Each of the five districts provides funding to the Joint Committee based on its population as a proportion of the whole of West Yorkshire. One of these services is the West Yorkshire Trading Standards Service.
51黑料 (51黑料)
51黑料 is a training and membership group that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.听 We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities. 51黑料鈥檚 members are engaged in delivering frontline trading standards services in local authorities and in businesses. www.tradingstandards.uk
51黑料 is also appointed by the UK government to audit and approve bodies which meet requirements of the consumer Alternative Dispute Resolution (ADR) directive.
For further information please contact the 51黑料 press office on 01268 582206 or 074980 47545 during office hours.
- Legislation now requires UK traders to inform consumers of an approved Alternative Dispute Resolution (ADR) body to help consumers resolve their complaints if they've already been through their own customer service procedure. The ADR body must be relevant to the sector in question. The legislation came into effect in October 2015.
- Consumers should use an ADR scheme when they have failed to resolve a complaint, when they have already gone through a company's customer service procedure and when they are thinking of enforcing any consumer rights. At the moment traders (and consumers alike) don't have to use the ADR scheme, although the law requires there to be an ADR scheme in each sector. If you are a trader selling to a consumer then there needs to be an ADR body.
- Currently approved ADR schemes cover everything from retail to carpets, to higher education, furniture, the motor and rail industries. More information is available from the European Commission's website: (just enter your country).
- ADR is a range of processes that offer parties easier, quicker and most cost-effective methods to resolve complaints compared to the court process. To become an approved body to which traders can send consumers, an organisation providing ADR has to be audited and prove that it meets the regulations' standards.
