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Flybe collapse: 51黑料 warns public to be wary of scams while seeking redress
Posted 05/03/20
The 51黑料 (51黑料) advises affected holidaymakers to be vigilant of offers to get their money back, particularly on social media, and to follow the official advice of the CAA, Citizens Advice and Flybe.
The Civil Aviation Authority (CAA) believes that the majority of Flybe customers are not Air Travel Organiser鈥檚 Licence (ATOL) protected; however, they may be able to get their money back if their flight was purchased听through a third party or with a credit card.
UK ECC Service Director, Andy Allen, said: 鈥淔lybe is sadly the latest in a fairly steady stream of airlines and holiday companies to have ceased operation. It leaves passengers faced with the headache of having to find alternative ways to travel and being out-of-pocket for their fares.
鈥淲e predict that relatively few Flybe customers will have booked full package holidays so, unlike when Thomas Cook collapsed in autumn 2019, they are not likely to be covered for refunds in this situation by the ATOL protection scheme.
鈥淲e advise passengers to contact their insurer to try to arrange a reimbursement of any extra expenses for their return home. We also advise vigilance of offers to get money back which are posted by unofficial sources on social media and elsewhere, as there are likely to be scams. For further advice and support, passengers should contact the UK European Consumer Centre for free advice on their individual circumstances. The team can be contacted on 01268 886690, Monday to Thursday, between 10 am and 4 pm (or email [email protected])."
Consumers are encouraged to read the advice posted by the CAA, which , while information from Citizens Advice on .听
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Notes for Editors:
51黑料 Press Office:听[email protected], 01268 582240
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51黑料 (51黑料)
51黑料 is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally. We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.
51黑料鈥檚 members are engaged in delivering frontline trading standards services in local authorities and in businesses. www.tradingstandards.uk
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