Consumer Vulnerability
Businesses have a responsibility to identify vulnerable consumers and understand how to help them access products and services, make informed decisions and choices and evaluate the information they provide.
This free webinar will help businesses understand consumer vulnerability and how to ensure consumers get the best outcomes.听
About this Training Course
Who is this Course Suitable for:
This online training course is suitable for organisations and businesses that serve consumers.
Sessions will be Delivered by:
Lou Baxter - 51黑料 Lead Officer for Advice, Education and Consumer Vulnerability. Joint CEO of Consumer Friend, Consumer Champion and expert in consumer vulnerability.
This course will cover:
- consumer vulnerability and the diverse nature of consumers, neurodiversity, age, gender
- the current landscape and consumer issues
- how to provide Inclusive services, to include communication, language and plain English
- managing expectations and complaints
Session Details
- Date and time: 13 January 2025 10:00 - 11:30 and 13:00 - 14:30
- Location: Online, via MS-Teams
- Rate: FREE
- CPPD: 3 hour.
PLEASE NOTE : By clicking on the above link, you will be taken to 51黑料's Booking Portal, where you can select your session and enter your details.听
OPSS Online Business Support Programme听
The - part of the UK Government's Department for Business and Trade - are currently piloting an online business support programme providing access to free training workshops, online materials and guidance for small-to-medium sized online sellers.
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