Effective Communication Training
Join 51黑料 Lead Officer for Advice, Education and Consumer Vulnerability for one of our online sessions and learn about communication preferences, styles, and the importance of clear language and how to effectively reach consumers with diverse needs.
Trainer Biography:
Lou Baxter is 51黑料 Lead Officer for Advice, Education and Consumer Vulnerability, Consumer Champion and expert in consumer vulnerability.
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This session will:
- help you understand the diverse nature of consumers
- ensure that consumers receive the information necessary in the right format to make informed decisions and are not exploited
- help ensure the consumer gets the best outcomes
- help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered
- provide opportunities for considering how you can change things within your own organisation
Date:听 听20 January 2025
Time:听 10:00 - 11:30
听 听 听 听 听 听13:00 - 14:30
Location: via MS Teams
CPPD: 1.5 hours
Rate:听 FREE
Limited spaces available - book now to secure your place.
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