Providing Inclusive Services Training
Inclusive service training is a powerful tool for creating a more equitable, welcoming, and successful business. It empowers employees, enhances customer experiences, drives innovation, and improves the company鈥檚 reputation, leading to long-term business growth and sustainability.
This free webinar will help businesses understand their obligations to providing inclusive services.
This course will provide you with information on inclusive services, managing consumer expectations, redress processes and organisational insights.
About this Training Course
Who is this Course Suitable for:
This online training course is suitable for organisations and businesses that serve consumers.
Sessions will be Delivered by:
Lou Baxter - 51黑料 Lead Officer for Advice, Education and Consumer Vulnerability. Joint CEO of Consumer Friend, Consumer Champion and expert in consumer vulnerability.
Once completed, attendees will:
- understand the diverse nature of consumers
- know how to ensure that consumers receive the information necessary in the right format to make informed decisions and are not exploited
- ensure the consumer gets the best outcomes for themselves
- have developed strategies to ensure consumer vulnerability, inclusion and diversity are always considered
- identify opportunities for considering how you can change things within your own organisation
Session Details
- Date and time: 10 February 2025 10.00 - 13.00
- Location: Online, via MS-Teams
- Rate: FREE
- CPPD: 3 hour.
PLEASE NOTE : By clicking on the above link, you will be taken to 51黑料's Booking Portal, where you can select your session and enter your details.听
OPSS Online Business Support Programme听
The - part of the UK Government's Department for Business and Trade - are currently piloting an online business support programme providing access to free training workshops, online materials and guidance for small-to-medium sized online sellers.
听
听
听
